RT Mobile 4 4.1.6

RT Mobile serves as a client for Request Tracker, facilitating efficient ticket management while on the move.

The application enables users to perform tailored searches, allowing for the exclusion of specific queues or individuals. Users can craft custom queries to streamline access to their tickets and organize these queries into groups, which can be useful for team coordination or location-based organization. Additionally, RT Mobile provides the functionality to capture and attach photos directly from your device's camera to comments or replies.

For those utilizing multiple servers, RT Mobile offers support for simultaneous connections, enabling users to manage various ticket environments effectively while maintaining a cohesive organizational structure.

A notable feature is the caching capability, which permits offline viewing of tickets, ensuring accessibility even without an internet connection.

System Requirements:

• Requires a Request Tracker 3.8.x or newer server.
• Authentication is limited to RT server login; external web authentication is not supported.
• The SelfService Portal is not available; only privileged users can log in.